Dylan Greene dot com

May contain nuts.

Dell is shooting themselves in the foot with too many choices

August 11, 2005 3:44 PM

I'm trying to help a friend who is a student teacher purchase an affordable computer. We decided to go with Dell because they have some great discounts.

I've built computers for the last 10 years and I'm overwhelmed with all the choices on Dell's "Desktops starting at $299!" web site.

What does it say about a novice trying to pick out a computer when somebody highly technical like me can't figure out what to get?

Some things wrong with their web site:

  1. Pop-in ads for the page I'm already on.
  2. Huge ads on the top and side for the page I'm already on and discounts that have nothing to do with what the offers I'm currently looking at.
  3. Too much fine print about rebates, credit cards, and discounts.
  4. Too much technical details such as processor FSB speed (800), RAM bus speed (400 MHz), hard drive RPM (7200), and model numbers of monitors (E193FP)
  5. Too many links to apply for a dell credit card - over 50 links on that one page!

What Dell needs to do to fix it:

  1. Offer three choices: Cheap, Good, and Powerful.
  2. Ask the users what's most important to them. Maybe they can only spend $600, and are willing to get smaller hard drive in order to get a larger monitor.
  3. Stop trying to up sell so hard. The $299 Dell Desktop has thousands of dollars in extra up sell, from high end monitors to software, services, and even USB thumb drives. Is somebody buying a $299 computer going to add a monitor that costs more than the machine? Are they going to add a $150 printer when there isn't even a picture of the printer to help them decide?

The offending page: http://www1.us.dell.com/content/topics/segtopic.aspx/odg_special49?c=us&cs=19&l=en&s=dhs

Comments

hey dylan,

I was thinking about getting a dell axim (or some similar windows PDA) to schedual patients and keep records and play games.  You got any advice on what I should get?  Better to deal with dell and get a good one, or buy a used one or what?  Thanks

Hey Trevor - this site has some good stuff including best deals on pocket pcs:

http://www.pocketpcthoughts.com/

Best prices:

http://www.pocketpcthoughts.com/index.php?action=expand,42208

As far as *should* you get one - I really don't know.   Will it integrate with the software at your office?  Do any other doctors have one?  I love having my calendar and appointments on my phone, which is basically a phone version of the Windows PDA. 

Hey Dylan,

I've

Oppss... anyways...

You might want to send a note to this guy.  http://www.ruxp.net/about.asp?~p=0. I believe he is the one person that might be able to do something about this.

Anyways, love the site.

Your Comments
Name:
Email address (optional):
Home page, blog, or journal (optional):
Comments:

Related Posts

Category: Random Thoughts
Category: Web Design
Category: Design